Returns & Exchanges
At FSJ, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unworn condition. Whether you need a different size or a full refund, our team is here to ensure a seamless experience.
Initiate Your Request
Log into your FSJ account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare Your Package
Place the unworn footwear in its original branded box and secure it inside a shipping carton to prevent damage during transit.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing